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  • Welcome to the Ultimate Photography Course Support Desk 

    Below you'll find instructions for accessing the main areas of our support desk.

    For the most efficient service please open up a support ticket by using the Create a Ticket button below. If you are experiencing difficulties with
    redeeming your voucher code then please ensure that you include your voucher code when you open up your support ticket.

    Support

    Looking for something?

    Many common questions and issues
    are already answered inside our knowledge base. See if you can find
    what you're looking for.

    Need to ask a question?

    Got a question or need some help?  
    Simply submit a ticket and one of our support representatives will be in touch
    shortly to help you.

    Do you have an existing ticket?

    You can see the status, check for updates, and read all of your existing tickets.

    ? View Knowledgebase ⊕ Create a Ticket ✉ Check Existing Ticket

     

    Support Info
    Office Hours:
    Monday-Friday, 9am - 5pm GMT

    Address:
    UltimatePhotographyCourse.com
    Unit 3, Glendale Business Park,
    Glendale Avenue
    Sandycroft, Deeside
    Flintshire
    CH5 2QP
    United Kingdom

    www.UltimatePhotographyCourse.com

     

     


     


     


     


     


     


     


     


     


     


     
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    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

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    Most Asked Questions
    Can You Tell Me More About the Qualification I Will Gain?

    Taking the Ultimate Photography Course course gives you an IAO accredited qualification.

    As a UK Registered Training Provider and an Accredited Training Organisation, you have the assurance that our company and staff have undergone rigorous quality assurance inspections and have met stringent guidelines and background checks to ensure that our company and the training we deliver meet the highest standards.

    IAO is one of the leading international quality assurance agencies established for the purpose of recognising the quality and achievements of educational institutions. IAO strives for enhancing the standards of education across the globe by granting accreditation to traditional, non- traditional & vocational education providers and elementary/ primary & secondary schools. To date, IAO has accredited more than 400 educational institutions and universities across the world.

    Educational institutions that aim to impart quality education not only require a proper infrastructure, competent management and top instructional facilities in place but also proper marketing strategies to build and maintain the reputation of the institution.

    The IAO Accreditation is very similar in nature to the ISO standardisation in businesses.

    To students, IAO Accreditation provides:

    An assurance that the educational program, policies and procedures of an accredited institution have been found to be satisfactory
    Facilitation in acceptance of credits and degrees among other accredited academic institutions. IAO's accredited degrees are accepted by almost all universities of the world.
    Acceptance of a degree by the corporate sector and private organisations
    You can find out more details about this qualification by visiting http://www.iao.org.


    How Long Do I Get Access to the Course For?

    Have you ever taken an online course only to discover that the moment you have completed the course, your access to the content is removed or, that you are locked-out after a short amount of time?

    You might be surprised to know that many online course providers do this in the hope that you’ll pay for extended access, but you’ll be pleased to know that we do not subscribe to this strategy! After all, you have paid for the course so we guarantee that you’ll get unrestricted access to the Ultimate Photography Course units, along with all tools and resources available to you.

    You’ll always be able to refresh yourself on the course content whenever you like. Best of all, we are continually adding more resources, tools and new features to the course, so this is actually an investment that grows in value the longer you are enrolled!


    I've Bought a Groupon Voucher, When Do I Need to Use it By?

    Please register your voucher code as soon as possible by going to: http://ultimatephotographycourse.com/voucher. Remember, all Groupon vouchers have specific expiry dates but your enrolment onto the Ultimate Photography Course does not have an expiry date. This means that you can enroll and register your voucher today but start the course next week, next month or next year!

    Nothing is more disappointing to us than to have to inform people that their Groupon voucher has expired and they missed out on a great opportunity!

    Don't lose out - redeem your voucher today!


    Do I Need Any Specific Camera or Photography Equipment?

    No. We assume that you at least own a camera of course, but there is no specific brand or type of camera or equipment that is required to take the course. A regular 'Point & Shoot' or Bridge camera is sufficient to get started because our course places most emphasis on how to take amazing photographs and understand the manual functions of most cameras.

    However, please keep in mind that if you’re serious then owning a DSLR will really help you to maximise the training provided in the course. While it is certainly very possible to follow along with more basic equipment, you may find it frustrating at times when you want to practise some of the more advanced techniques in the course.


    Can I view the Course on an Android Device?

    Yes! This course is cross-platform compatible - which means it can be viewed on any mobile or tablet device running the Android OS.

    If you have an Android device, then we strongly recommend downloading the free Dolphin Web Browser for the best results.

    Android

    iPad Users? Please download the Articulate Player App for a stunning online learning experience


    My Voucher Code is Not Being Accepted

    Please double-check the code that you are trying to enter. A very common issue with voucher codes is with people trying to enter the letter 'i' (as in India) instead of the number '1' (one) and the letter 'O' (as in Orange) instead of the number '0' (zero) and vice versa.

    The simplest solution is to Copy & Paste the code from the voucher to the coupon field at our site.

    If you are still unable to use your voucher at our website, then please open a support ticket and include the actual code that you are trying to enter at our site so that we can investigate further.


    Do I Have To Buy Photoshop To Take This Course?

    You do not need to purchase Photoshop or other image editing software.

    The ability to edit your images is an important part of photography nowadays and no photography course would be complete without covering this vital area. During Units 17 & 18 of the Ultimate Photography Course you will receive extensive training from our Photoshop expert on how to edit your images like a professional. This training is delivered to you step-by-step through a series of 20 online video tutorials.

    The principles detailed in the photo editing units can be followed along using free software such as Gimp or Pixlr.com. These programs have many of the key features of Photoshop and are more than sufficient for this part of the course.

    You can also download a FREE trial of Photoshop for the purpose of following along to our video tutorials.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Can You Tell Me More About the Qualification I Will Gain?

    Taking the Ultimate Photography Course course gives you an IAO accredited qualification.

    As a UK Registered Training Provider and an Accredited Training Organisation, you have the assurance that our company and staff have undergone rigorous quality assurance inspections and have met stringent guidelines and background checks to ensure that our company and the training we deliver meet the highest standards.

    IAO is one of the leading international quality assurance agencies established for the purpose of recognising the quality and achievements of educational institutions. IAO strives for enhancing the standards of education across the globe by granting accreditation to traditional, non- traditional & vocational education providers and elementary/ primary & secondary schools. To date, IAO has accredited more than 400 educational institutions and universities across the world.

    Educational institutions that aim to impart quality education not only require a proper infrastructure, competent management and top instructional facilities in place but also proper marketing strategies to build and maintain the reputation of the institution.

    The IAO Accreditation is very similar in nature to the ISO standardisation in businesses.

    To students, IAO Accreditation provides:

    An assurance that the educational program, policies and procedures of an accredited institution have been found to be satisfactory
    Facilitation in acceptance of credits and degrees among other accredited academic institutions. IAO's accredited degrees are accepted by almost all universities of the world.
    Acceptance of a degree by the corporate sector and private organisations
    You can find out more details about this qualification by visiting http://www.iao.org.


    How Long Do I Get Access to the Course For?

    Have you ever taken an online course only to discover that the moment you have completed the course, your access to the content is removed or, that you are locked-out after a short amount of time?

    You might be surprised to know that many online course providers do this in the hope that you’ll pay for extended access, but you’ll be pleased to know that we do not subscribe to this strategy! After all, you have paid for the course so we guarantee that you’ll get unrestricted access to the Ultimate Photography Course units, along with all tools and resources available to you.

    You’ll always be able to refresh yourself on the course content whenever you like. Best of all, we are continually adding more resources, tools and new features to the course, so this is actually an investment that grows in value the longer you are enrolled!


    I've Bought a Groupon Voucher, When Do I Need to Use it By?

    Please register your voucher code as soon as possible by going to: http://ultimatephotographycourse.com/voucher. Remember, all Groupon vouchers have specific expiry dates but your enrolment onto the Ultimate Photography Course does not have an expiry date. This means that you can enroll and register your voucher today but start the course next week, next month or next year!

    Nothing is more disappointing to us than to have to inform people that their Groupon voucher has expired and they missed out on a great opportunity!

    Don't lose out - redeem your voucher today!


    Do I Need Any Specific Camera or Photography Equipment?

    No. We assume that you at least own a camera of course, but there is no specific brand or type of camera or equipment that is required to take the course. A regular 'Point & Shoot' or Bridge camera is sufficient to get started because our course places most emphasis on how to take amazing photographs and understand the manual functions of most cameras.

    However, please keep in mind that if you’re serious then owning a DSLR will really help you to maximise the training provided in the course. While it is certainly very possible to follow along with more basic equipment, you may find it frustrating at times when you want to practise some of the more advanced techniques in the course.


    Can I view the Course on an Android Device?

    Yes! This course is cross-platform compatible - which means it can be viewed on any mobile or tablet device running the Android OS.

    If you have an Android device, then we strongly recommend downloading the free Dolphin Web Browser for the best results.

    Android

    iPad Users? Please download the Articulate Player App for a stunning online learning experience


    My Voucher Code is Not Being Accepted

    Please double-check the code that you are trying to enter. A very common issue with voucher codes is with people trying to enter the letter 'i' (as in India) instead of the number '1' (one) and the letter 'O' (as in Orange) instead of the number '0' (zero) and vice versa.

    The simplest solution is to Copy & Paste the code from the voucher to the coupon field at our site.

    If you are still unable to use your voucher at our website, then please open a support ticket and include the actual code that you are trying to enter at our site so that we can investigate further.


    Do I Have To Buy Photoshop To Take This Course?

    You do not need to purchase Photoshop or other image editing software.

    The ability to edit your images is an important part of photography nowadays and no photography course would be complete without covering this vital area. During Units 17 & 18 of the Ultimate Photography Course you will receive extensive training from our Photoshop expert on how to edit your images like a professional. This training is delivered to you step-by-step through a series of 20 online video tutorials.

    The principles detailed in the photo editing units can be followed along using free software such as Gimp or Pixlr.com. These programs have many of the key features of Photoshop and are more than sufficient for this part of the course.

    You can also download a FREE trial of Photoshop for the purpose of following along to our video tutorials.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Can You Tell Me More About the Qualification I Will Gain?FAQ (Multiple Categories)View139T
    How Long Do I Get Access to the Course For?FAQ View112T
    I've Bought a Groupon Voucher, When Do I Need to Use it By?FAQ View106T
    Do I Need Any Specific Camera or Photography Equipment?FAQ View93T
    Can I view the Course on an Android Device?FAQ (Multiple Categories)View81T
    My Voucher Code is Not Being AcceptedFAQ View69T
    Can I View The Course On an iPad?FAQ (Multiple Categories)View58T
    Can I Chat and Network With Other Students Taking the Course?FAQ View56T
    Do I Have to Attend Any ClassesFAQ View52T
    What are the Specific Modules that I will Study?FAQ View44T
    Do I Need Any Computer Skills to Take Your Course?FAQ View35T
    Can You Tell Me More About the Qualification I Will Gain?Sales (Multiple Categories)View139T
    Can I view the Course on an Android Device?Sales (Multiple Categories)View81T
    Do I Have To Buy Photoshop To Take This Course?Sales View60T
    Can I View The Course On an iPad?Sales (Multiple Categories)View58T
    Help! My Voucher Has Expired!Sales View58T
    What Computer / Operating System Do I Need To Have to Study the Course?Sales View28T
    Is Your Course Kept Up-To-Date?Sales View28T
    Do I Need Any Prior Experience To Take This Course?Sales View28T
    Can I Buy This Course as a Gift?Sales View26T
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